CartFAQs
1. If I subscribe, how soon can I access TCG’s database?
2. Do you offer a trial period?
3. How do I access subscriber-only documents?
4. Do subscribers pay additional fees to view or download documents?
5. I forgot my username and password.
6. How do I cancel my subscription?
7. Are there any restrictions on subscriptions?
8. I purchased a subscription, but I haven’t received my user name and password?
9. What are the differences between site passes and subscriptions?
10. What if I successfully login, but I cannot access documents?
If I subscribe, how soon can I access TCG’s database?
Immediately! The Consus Group emails subscribers’ user names and passwords as soon as we process their transactions. Typically, new subscribers are combing our massive database within minutes.
Do you offer a trial period?
The Consus Group does not offer free samples or trial periods; however, we provide generous previews of most documents in our database. (Customers can preview documents by clicking on the “Preview” links or moving the cursor over the document title.) These excerpts clearly and accurately reproduce documents–enabling prospective customers to review documents before purchasing.
How do I access subscriber-only documents?
Immediately after purchase, The Consus Group emails customers a username and password. Click the green “Sign In” link in the upper right corner of any TCG web page. You will be redirected to our Sign In page. Correctly enter your username and password.
After successful signing into The Consus Group’s website, you may access any documents in our database. Simply locate a document and click on the appropriate “Full Doc” button:
Do subscribers pay additional fees to view or download documents?
No. Subscribers do not incur additional fees for viewing and downloading documents.
I forgot my username and password.
Subscribers can retrieve their usernames and passwords using the Resend page.
How do I cancel my subscription?
Subscribers use our cancellation page to cancel their subscriptions. If you have your username and password, the entire process takes less than a minute. After submitting this form, you will receive confirmation by email that your subscription has been cancelled.
Are there any restrictions on subscriptions?
While subscribers are entitled to virtually unlimited use of our database, The Consus Group has established several restrictions to protect our intellectual capital:
• Reasonable Usage: Subscribers are limited to reasonable usage as denoted in the Terms of Use governing subscriptions. This reasonable usage restriction is intended to protect The Consus Group’s intellectual property, not to restrict legitimate use of our site.
• Limited License: Subscribers receive a non-exclusive, non-concurrent, non-transferable, limited license to access the Subscriber Content. The Subscriber Content is available only for the designated user and may not be shared with other non-designated persons or entities. The subscriber is responsible for the confidentiality and use of the user name and personal password. The subscriber’s responsibility extends to all activity and use under the user name and password.
For more information, please see The Consus Group’s Terms of Use.
I purchased a subscription, but I haven’t received my user name and password?
TCG emails your user name and password to the address specified during payment. Many email accounts route incoming mail to “junk mail” folders. Please ensure your account’s spam filter is not preventing you from receiving TCG’s email.
Important: Subscribers can use this page to have their account information automatically resent.
What are the differences between site passes and subscriptions?
Site passes and subscriptions confer identical access to The Consus Group’s database. The main differences are the term length and automatic renewals. Subscriptions represent the better value; however, TCG does not offer refunds for inadvertent subscription renewals. Users who do not wish to utilize automatic subscription renewals should select a site pass rather than a renewing subscription.
| Site Pass | Subscription | |
|---|---|---|
|
Term
|
48 hours
|
1 month
|
|
Access
|
Identical
|
|
|
Renewals
|
None
|
Automatic
|
| Price |
$99
|
$99
|
What if I successfully login, but I cannot access documents?
Your browser must be enabled to accept cookies.
Additionally, “pop-up stoppers” — software which prevent browsers from opening additional windows — may cause difficulties for subscribers browsing documents. While The Consus Group does not advertise via pop-windows, TCG does use additional browser windows for displaying subscriber-only documents. These software programs (e.g., Popup-Stopper) may impair your ability to browse our database.
Most “pop-up stoppers” allows users to make exceptions for certain websites if specific key strokes are used. For example, several software packages allow pop-up windows to open if the Ctrl is pressed while clicking on a link. Please consult the your pop-up blocking software’s help files for more information.
