AGREEMENT AND PLAN OF MERGERBY AND AMONG
SERVICEWARE TECHNOLOGIES, INC.,
SVCW ACQUISITION, INC.
TABLE OF CONTENTS
This EMPLOYMENT AGREEMENT (the "Agreement") is made and entered into as
of January 26, 2004 (the "Effective Date"), by and between ServiceWare
Technologies, Inc. (the "Company") a Delaware corporation, with offices at One
Northshore Center, Suite 503, 12 Federal Street, Pittsburgh, Pennsylvania 15212,
and Kent Heyman (the "Employee"), an individual with a residential address at 15
Stonebridge Lane, Pittsford, New York 14534.
WHEREAS, the Company desires to employ the Employee, . . .