Service Level Agreement (2002)Full Document 

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                         _______________________________________________

                         SERVICE LEVEL AGREEMENT

                         _______________________________________________

                               COPY DATA LIMITED


                               GEHIS LIMITED









                         DMH

                         100 Queens Road Brighton
                         East Sussex BN1 3YB


                         DMH is the new trading name of Donne Mileham & Haddock

THIS AGREEMENT is made the

BETWEEN

1.       COPY DATA LIMITED (registered number 3106266) whose registered office
         is at The Arena, Raleigh Court, Priestly Way, Crawley, West Sussex RH10
         2PD ("Copydata")

2.       GEHIS LIMITED (registered number 2101992) whose registered office is at
         Sapphire Court, Waisgrove Triangle, Coventry CV2 2TX ("Gehis")

IT IS HEREBY AGREED as follows:-

1.       DEFINITIONS

         In this agreement the following terms have the following meanings:

         "Channel" means the chain of supply of Contracted Items to Copydata
         being from the manufacturer and through a distributor;

         "Contracted Items" means items of stock of the type as listed in the
         Schedule;

         "Operations" means the division of Gehis responsible for managing the
         IT systems and requirements of Gehis;

         "Image" means a specification of additi64,ftq'uirements for the
         Contracted Items;

         "Minimum Stock Level" means the minimum levels of stock of the
         Contracted Items as set out in the Schedule, which may be revised by
         agreement in writing signed by both parties;

         "Terms" means the standard Copydata terms of supply of goods.

2.       STOCK LEVELS

                  2.1.1    Copydata undertakes to use all reasonable endeavours
                           to maintain the Minimum Stock Level for all
                           Contracted Items, but shall not be expected to do so
                           for any Contractual Item which the Channel ceases to
                           supply or reduces the supply of.

                  2.1.2    In order to try to minimise the effect on Gehis where
                           supply of any Contracted Item through the Channel
                           ceases or is reduced, Copydata will subject to
                           written approval from Operations order such extra
                           amounts of the Contracted Items as it believes
                           reasonably necessary to meet the requirements of

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